Professional services firms add great value to their customers through the execution of complex tasks and projects, requiring a unique and specialized set of skills and technical procedures. Though the areas in which these firms specialize vary widely, they frequently face the same kinds of management challenges.
Common challengesAt any given point in time, professional services firms are found executing several services (or projects) for a number of customers. Daily, company managers have to monitor the evolution of each of these projects.
- Is everything running smoothly?
- Are Services being delivered on time?
Frequently, status of each project is not easily assessed, requiring for the manager to exchange e-mail or engage in conversations with its co-workers.
The problem gets worse if the call for attention comes directly from a customer calling to inquire about an unsatisfactory or delayed service delivery.
And after all the juggling is resolved, at the expense of long hours of hard work, the time comes to issue a reasonable invoice for the work. Is the billing fair in relation to the amount of work delivered? Are we charging too much? Too little?
Feng Office helps Professional Services FirmsProfessional Services firms using Feng Office have the ability, at any time, to answer the question:
What is going on with my customers?They keep track of every task and every project. Access the latest version of every document. Conversations are naturally linked to the related tasks and documents. Schedule meetings, events, reminders; manage personal and team's calendars. It also enables tracking of the time spent on every project, simplifying billing work.
These are just some of the ways Feng Office helps Professional Services get their work done, improve efficiency and reduce costs. Check out a
complete description of Feng Office to learn more about the features and the benefits of using Feng office.
What do you think?Are you running a Professional Services company? Are these the problems you are facing? Is this how you are using Feng Office?
It would be great to learn what are the issues you are trying to solve, and how Feng Office is helping you and your business (and, if it isn't, why not).
If you are not using Feng Office, but would like to learn more, you can give it a
free try, learn more about its
features, or
contact a Feng Office Executive to learn how Feng Office can help your Professional Services business.