Can not send emails

[celine]

Hello,
I have problems with my email account
I can receive mails but I can not send emails with one of my accounts.
I use Feng Office 3.4.0.7
I checked the parameters (from ovh)
I tried on another Feng, version 3.3.0.4, where I can send ! I compared parameters, there were the same (except feng office version)
I don't understand...
Has someone the same problem?
Have you an idea how to solve it ?
Thank you

[steveg]

Are both versions on the same server?  Sounds like a configuration problem as emails work fine in 3.4.0.7 on our production server.

[celine]

thank you for the answer
they are both on o2switch, but on different accounts
could it be due to php configuration for exemple ?
thank you

[steveg]

Are you trying to send emails via php or smtp?

It should be via smtp.  What I would do is review the mail logs after you send a test email to see what the error is.  If there is no error, then it's not even hitting the mail server, and we need to work backwards. 

Is the mailserver on the same account as the one that is working, by chance?

[celine]

no, sorry, I send via smtp ! 
the fact is : there is no error !
I'm not sure to understand your question.
Feng office is on one server o2switch, and the mailserver that causes problems for sending is on another from ovh
(I have others mail accounts, on the same server as Feng office, which have no problem!)
Was it what you meant?
thank you for your help!

(PS: sorry for my english, or not to all understand first, I'm french )

[steveg]

Feng office is on one server o2switch, and the mailserver that causes problems for sending is on another from ovh
(I have others mail accounts, on the same server as Feng office, which have no problem!)

It seems to me that the issue is the mailserver is not allowing connections from the FO on a different server.  Make sure you are using full authentication (sometimes you can bypass that on the same server), and that the mail ports are open (25) between the two machines.

This does not appear to be an issue with Feng Office, but your network configurations between the two machines.

[celine]

Hi !
thank for your answer, I will check what I am able to...

except that I tested with FO on another (o2switch) server, and I could send emails !...

so the situation is :
- FO 3.4.0.7 on server 1 => I can receive mail, not send
- FO 3.3.0.4 on server 2 => I can receive and send mails
- Mailserver on server 3