Author Topic: problem with received attached files in emails  (Read 1401 times)

celine

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problem with received attached files in emails
« on: December 17, 2015, 01:55:23 pm »
Hello,
I have problems with reception of some attached files. Sometimes, I can't see (and download) the file that the sender has joined.
And the file really exists since I can see/download it via another email client.
Did you already have this problem?
Have you an idea how to solve it ?
I use Feng Office 3.3.0.4 at the moment
Could Feng Office 3.4 solve it ?
Thank you
CĂ©line

PS : thank you for this excellent tool ! I hope I will be able to install it for my non-profit organisation :)

natalia.martinez

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Re: problem with received attached files in emails
« Reply #1 on: December 18, 2015, 03:21:18 pm »
Hello Celine,

Thanks for your kind words  :)

Could you provide us with more information regarding the attached files?
It would help to know their type (images, pdfs, etc) and their size.

Thanks

celine

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Re: problem with received attached files in emails
« Reply #2 on: January 27, 2016, 10:22:05 am »
Hi Natalia
Thanks for your answer
It was for exemple a .doc files of 135ko
thank you for sutdying the case...

natalia.martinez

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Re: problem with received attached files in emails
« Reply #3 on: March 08, 2016, 01:15:32 pm »
Hello Celine,

Sorry for my delayed answer!

Could you check the error log (cache/log.php) to see if there is an error related to the file upload?

This can be related to the filesystem permissions on the "upload" folder.

Best regards,

Natalia.