I'm opening this topic to share information related to the implementation of quality systems ISO 9001, using Opengoo as a support tool for process documentation and records management.
ISO 9001 standards can be used in any organization which designs, develops, manufactures, installs and/or services any product or provides any form of service. It provides a number of requirements which an organization needs to fulfill if it is to achieve customer satisfaction through consistent products and services which meet customer expectations. It includes a requirement for the continual improvement of the Quality Management System.
I am currently working on a web marketing company, which certifies these standards, and I am successfully using Opengoo.
Opengoo has a lot of tools to do this work, but needs features like worflows documents, tickets states, traceability and dependency of tasks, custom forms etc...
I hope to get ideas about how to design processes, and record their activities, design documentation system, the system of complaints and nonconformances, internal auditing, quality plan, etc ...
I expect comments, greetings to all.
reference to ISO standards:
http://en.wikipedia.org/wiki/ISO_9001