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« on: May 09, 2012, 12:07:25 pm »
I switched to FengOffice more than a year ago. I must say that, at first, Feng was a bit of a mystery - a bit like using an iPad - but, to extend the metaphor, once I got my head around the paradigm it was a joy under my fingers.
Web2Project is about projects. It implements a standard and somewhat inflexible view on what projects are, and typical hierarchical ordering from tasks up to projects up to clients. And if that is what you want then it's an excellent choice.
Feng Office can also manage projects, but that is just one application of its "Workspace" paradigm; it offers much more besides. Its more of a collaboration tool than a project management tool. Here's how we use it:
It's our unified communication hub. All business-related email is sent and received via Feng, and each message is associated with one or more dimensions (workspaces and tags). The attachments are conveniently saved in Feng's document store and we can immediately create a new task from the email. We create a "note" for each phone call and that too is associated. All business communication is either created within Feng or is uploaded as a document. All these interactions are associated with workspaces and get tags (for example "quote" or "invoice"). If you're following you'll realise that Feng is a document management system. It's a CRM system. Its a Support Ticket system. It's our event-calendar, time-tracking, contact-detail-keeping system. A plugin will soon make it our quoting and invoicing system too.
Assigning workspaces and tags to objects, and linking objects to one another means that with Feng Office we can FIND STUFF EASILY! "I Need the original quote we sent for the Acme project". Easy. Select workspace "Acme", Select tag "quote", click on the "document" tab, and there's a list of all the quotes. Click on the email tab, and there are the email conversation threads concerning the relevant quotes (we tagged them "quote" too); over to the tasks tag and under the "Internal Process" milestone I see who was assigned, what they did and how much time we spent producing the quote. (The Internal Process milestone and its tasks was created with a single click from our pre-defined custom list - it always includes tasks: Quote, Order, Deliver and Invoice, so Feng is our admin workflow management system too)
Feng Office is not the best at many of these individual things :- there are definitely better "pure" project management systems, better email clients, and better document management, CRM and workflow management systems. But FengOffice is definitely better at HOW it combines all these functions and the possibilities it creates for doing things in different ways..
The power of Feng Office is how you use it, and what 'rules' you have devised to name and organize your dimensions. Without clear direction and planning Feng Office will be unfathomable, and perhaps a system that dictates method would be a better choice.