Feng Forum

Support => Feng Office 3 => : celine December 17, 2015, 01:55:23 PM

: problem with received attached files in emails
: celine December 17, 2015, 01:55:23 PM

Hello,
I have problems with reception of some attached files. Sometimes, I can't see (and download) the file that the sender has joined.
And the file really exists since I can see/download it via another email client.
Did you already have this problem?
Have you an idea how to solve it ?
I use Feng Office 3.3.0.4 at the moment
Could Feng Office 3.4 solve it ?
Thank you
Céline

PS : thank you for this excellent tool ! I hope I will be able to install it for my non-profit organisation :)

: Re: problem with received attached files in emails
: natalia.martinez December 18, 2015, 03:21:18 PM

Hello Celine,

Thanks for your kind words  :)

Could you provide us with more information regarding the attached files?
It would help to know their type (images, pdfs, etc) and their size.

Thanks

: Re: problem with received attached files in emails
: celine January 27, 2016, 10:22:05 AM

Hi Natalia
Thanks for your answer
It was for exemple a .doc files of 135ko
thank you for sutdying the case...

: Re: problem with received attached files in emails
: natalia.martinez March 08, 2016, 01:15:32 PM

Hello Celine,

Sorry for my delayed answer!

Could you check the error log (cache/log.php) to see if there is an error related to the file upload?

This can be related to the filesystem permissions on the "upload" folder.

Best regards,

Natalia.