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Support => Feng Office 3 => : kyomar April 24, 2015, 02:18:10 AM

: Cannot sync e-mails
: kyomar April 24, 2015, 02:18:10 AM
Hi, I have just realized that the sent e-mails are not getting synchronized anymore since about last August. I became aware of this as I cannot receive e-mails anymore from one of the 3 accounts (imap). When I download e-mails the amount is always 3 although there aren't any mails or if there are mails it's always plus the 3.

I tried to sync using the sync option in the Email accounts and I am receiving this error message: "Invalid synchronization settings. Cannot establish a connection with the server". I checked the settings and all seems to be okay, at least I can send e-mails. Test Email in Mailing settings is working as well and the "Enable IMAP synchronization when sending emails" is set to yes.

The message in the log.php is: "Session "default" started at 2015-04-24T00:53:26+0000
#1 ERROR: Error: imap_open() [<a href='function.imap-open'>function.imap-open</a>]: Couldn't open stream {name.mail.com:993/imap/ssl}INBOX.Sent in '/home/......./public_html/......../plugins/mail/application/helpers/MailUtilities.class.php' on line 1281 (error code: 2)
Time since start: 0.12400388717651 seconds"

Any help would be greatly appreciated.
Thank you!
PS. running version 3.1.3
: Re: Cannot sync e-mails
: steveg April 24, 2015, 08:34:54 AM
Hi, I have just realized that the sent e-mails are not getting synchronized anymore since about last August. I became aware of this as I cannot receive e-mails anymore from one of the 3 accounts (imap). When I download e-mails the amount is always 3 although there aren't any mails or if there are mails it's always plus the 3.

I tried to sync using the sync option in the Email accounts and I am receiving this error message: "Invalid synchronization settings. Cannot establish a connection with the server". I checked the settings and all seems to be okay, at least I can send e-mails. Test Email in Mailing settings is working as well and the "Enable IMAP synchronization when sending emails" is set to yes.

The message in the log.php is: "Session "default" started at 2015-04-24T00:53:26+0000
#1 ERROR: Error: imap_open() [<a href='function.imap-open'>function.imap-open</a>]: Couldn't open stream {name.mail.com:993/imap/ssl}INBOX.Sent in '/home/......./public_html/......../plugins/mail/application/helpers/MailUtilities.class.php' on line 1281 (error code: 2)
Time since start: 0.12400388717651 seconds"

Any help would be greatly appreciated.
Thank you!
PS. running version 3.1.3
We also have some problems - we couldn't solve them, so reverted to pop inporting which works fine.  There was a chance in IMAP handling in the summer, which triggered issues with only some accounts, and since we established a quick workaround, I never investigated further.  Imap would be better for sync, but we seem to be able to manage with pop for now.
: Re: Cannot sync e-mails
: kyomar April 24, 2015, 11:21:26 PM
Thanks steveg for your reply. We have also switched one account to POP a while back due to problems with imap. It's not ideal as the sent emails aren't synchronized and therefore not visible outside fengoffice.
I use Thunderbird to check/delete emails before downloading them in fengoffice. I have never really trusted fengoffice's email capabilities due to having had quite a few problems. Now we have a second account which lost it's imap function for no reason and on top the sync function doesn't work either. I like fengoffice and I really hope these issues are soon solved.
: Re: Cannot sync e-mails
: franponce87 May 19, 2015, 03:20:48 PM
That is strange.. I use IMAP for my emails and it has been working fine for the past years.

Also, I got lost a bit... do you mean the emails you receive or the ones you send?

In addition, in case you are dealing with a Gmail account, please have a look at this information:
http://www.fengoffice.com/web/wiki/doku.php/e-mails?&#rd_party_webmail_services

Best regards,
Francisco