Feng Forum

Support => How To's => : kils December 04, 2014, 05:27:03 AM

: user can't see some users contacts when created email
: kils December 04, 2014, 05:27:03 AM

Today i try send a message to FO user and i not see him contact in TO field. We have different groups, but i see users from other groups.

: Re: user can't see some users contacts when created email
: steveg December 04, 2014, 09:51:37 AM

Does the other FO user have permissions in the CURRENT workspace you are working in?  If not, you will not see them in contacts.  Go to a workspace that the other user has permissions, and try again - it should work.  Or, add them as a user for the workspace you are working on, and it should work.

: Re: user can't see some users contacts when created email
: kils December 05, 2014, 05:03:27 AM

i try it immediately when see this problem, but it not resolve my problem ((

: Re: user can't see some users contacts when created email
: franponce87 December 05, 2014, 05:31:25 PM

It does look like it is a permissions issue. I would suggest looking into the following:
Where are the contacts classified at?
And what are the roles and permissions of the user with the issue?

Best,
Francisco

: Re: user can't see some users contacts when created email
: kils December 09, 2014, 05:44:27 AM

users in a different groups, but all this groups have identical permissions (all company users and same workspaces with full access)

: Re: user can't see some users contacts when created email
: franponce87 December 23, 2014, 02:36:00 PM

Hmm not sure whether you have already solved the matter, but I strongly suggest you to look into this thread:
http://forum.fengoffice.com/index.php?topic=19956.0

Best regards,
Francisco

: Re: user can't see some users contacts when created email
: kils January 27, 2015, 10:05:04 AM

thx. so much. My problem not solved yet

: Re: user can't see some users contacts when created email
: franponce87 March 19, 2015, 11:23:44 AM

Has it been solved yet?
Which version of Feng Office are you using?
Are you 100% sure it is not a permissions issue?
Just in case, I would suggest you to rebuild what we call the sharing table by running this command in your console:

:

php FENG_ROOT/rebuild_sharing_table.php
Otherwise, if you still experience this odd issue and would like to get official support, feel free to send us an email to contact@fengoffice.com for further information.

Best regards,
Francisco