Feng Forum

Support => How To's => : brendonhatcher July 05, 2011, 03:50:17 PM

: Multiple viewers of single email inbox - messages marked as unread
: brendonhatcher July 05, 2011, 03:50:17 PM

Hi

We have several support staff who monitor a single inbox (support@domain.com).

Each user who opens an email then sees it as having been read.
However, other users still see the email as unread.

They then end up duplicating effort by all reading the same emails.

1. Can anyone confirm that their FO installation behaves in the same way?

2. Can anyone suggest a solution? Ideally, read emails should appear that way for all users.

They can't all login as the same user, as each has tasks assigned to their username.

Thanks
Brendon

: Re: Multiple viewers of single email inbox - messages marked as unread
: franponce87 August 01, 2011, 11:30:50 AM

Dear Brendon,

Feng Office does work that way on purpose, because otherwise you would not be contemplating an scenario when all the users should know about every ticket - or any other email - that came in as you would have them all as read.

What I suggest you is using tags, such as "Replied", "Waiting for response", etc. for those emails which have already been replied.

Best regards,
Francisco