Whew!
What a crazy weekend we had.
Thanks again for all Feng Sky clients for your patience and understanding on the DNS issue.
Just to clarify a few things:
All Feng Sky data is redundant… in different geographical locations!
We never brag much about this, but we have developed a very robust system to protect our client’s data integrity.
The day when you sign up to a paid Feng Sky account, an automatic process starts making backups of all your Data; on a separate location.
We do this with all Databases and files.
Plus, we back up to a third location every weekend.
So it would take a very large-global-disaster to affect your Feng Office data. If that ever happens… we are willing to bet we will be having bigger issues than our Feng Office accounts (No earth = no teamwork).
Feng Office doesn’t use Bluehost for hosting
Many years ago we bought the www.FengOffice.com domain from Bluehost, and we use Bluehost (DNS) Name Servers. Bluehost is our registrar (The company that sold us our Domain Name).
Feng Office uses Dedicated servers only, as it is a system that frequently requires a lot of processing power. That is why we don’t recommend hosting on shared hosting services (unless it is a very simple and non-critical installation).
We are working with Bluehost to prevent dependency on a single Data Center for their DNS.
While we hope to get a positive response, we are taking measures to provide for a better mitigation plan if BOTH Name Servers fail.
Nerdy FYI: DNS protocol calls for a Primary and a Secondary Name Server. It makes sense to have each of those servers in different Data Centers.
Sunday issue affecting a smaller number of clients was us
To top the Friday issue, we had an incident with one of our servers this Sunday.
This only affected one of our servers and for approximately 4 hours in total.
But we understand the frustration of the clients affected by this second downtime.
We have already migrated most of the installations relying on that server and will hopefully finish with all before the end this week.
Again: Thank you!
We want to say it one more time:
Thank you for your understanding! We know s**t happens… but it isn’t fair that it should happen so often!
All the time while we were suffering with this issue we received almost nothing but support and patience from our clients.
We are proud of you, and very grateful for your continuous choice.
We promise to keep learning and to keep on improving not only the system, and not only our customer service, but more importantly the wonderful relationships we have gained.
Sincerely,
Conrado Vina, on behalf of everyone at the Feng Office team.
